Refund and Payment Issue Policy

1. Purpose

Pin2Win wants customers to receive the challenge entry they purchased. A customer is eligible for a refund review when payment was made but no usable entry or eligible attempt was provided, or when another qualifying failure described below occurred.

2. Qualifying Refund Reasons

A refund may be approved when records and submitted evidence establish that:

• Payment succeeded but no corresponding Pin2Win entry was created.
• The customer was charged more than once for the same intended entry.
• The required event code or challenge access was not delivered.
• A Pin2Win, venue, simulator, equipment, software, payment, or network failure prevented the attempt.
• The Challenge was cancelled, suspended, or closed before the customer could use the entry.
• The entry was completely unused and no eligible attempt was begun.
• The customer was charged an incorrect amount.
• Another documented payment or access failure prevented delivery of the purchased entry.

An entry may still qualify as unused even if an event code was displayed, provided Pin2Win can verify that no challenge attempt began and the code was not shared or misused.

3. Nonqualifying Reasons

A refund will generally not be issued merely because:

• The participant completed any portion of the eligible attempt.
• The participant was dissatisfied with the score or result.
• A result was rejected or the participant was disqualified for violating the rules.
• The participant supplied materially false or mismatched information.
• The participant shared, transferred, sold, or misused an entry or event code.
• The participant missed a separate venue reservation for reasons unrelated to Pin2Win or a qualifying failure.
• The request concerns a venue reservation charge not collected by Pin2Win.

Nothing in this section limits a refund or remedy required by law.

4. Deadline to Submit a Claim

A refund request should be submitted within 14 calendar days after the payment or qualifying failure, whichever occurs later. Pin2Win may consider a later request when the customer could not reasonably have discovered or reported the issue earlier.

When Pin2Win confirms that a Challenge was cancelled and can identify affected unused entries, Pin2Win may issue refunds automatically without requiring individual claims.

5. How to Submit a Claim

For a Square checkout linked to your Pin2Win account, sign in and submit a claim at pin2wingolf.com/account/payment-issue. If the payment is not listed, you cannot sign in, or the form is unavailable, email pin2wingolf@outlook.com with the subject “Payment or Refund Claim.” Include:

• Account holder’s full name and account email.
• Telephone number associated with the entry.
• Square receipt, order number, or other payment identifier.
• Pin2Win entry ID, if available.
• Challenge, venue, bay, date, and approximate time.
• Clear description of what occurred.
• Available proof, such as screenshots, photographs, video, error messages, or venue confirmation. The online form accepts small PNG, JPEG, or PDF attachments; use the support email for other evidence formats and ask how to transfer sensitive documents securely.

Pin2Win may request additional information reasonably necessary to verify the claim. Pin2Win will also review records within its control, including checkout, entry, access, simulator, venue, and system logs. Customers are not expected to produce evidence that exists only within Pin2Win’s control.

6. Review and Resolution

Pin2Win intends to:

• Acknowledge a complete claim within two business days.
• Make a decision within five business days after receiving the information reasonably needed for review.
• Explain the decision and any additional action required.

Complex matters involving a venue, simulator provider, fraud review, or payment processor may require additional time. Pin2Win will provide a status update if the ordinary review period cannot be met.

7. Approved Refunds

Approved refunds will be returned to the original payment method whenever possible. Pin2Win will initiate the refund promptly after approval, but the payment provider or financial institution may require additional processing time before funds appear.

Pin2Win refunds cover the amount Pin2Win collected for the affected entry. Separate venue booking charges, food or beverage purchases, travel, equipment, or other expenses are not refunded by Pin2Win unless Pin2Win expressly collected and agreed to refund them.

8. Payment Disputes

Customers are encouraged to use this process first so Pin2Win can investigate and correct the issue quickly. This request does not waive any dispute or chargeback right that cannot legally be waived.

Refund questions may be sent to PIN2WINGOLF LLC d/b/a Pin2Win at pin2wingolf@outlook.com or 2300 Nacogdoches Rd Apt 124F, San Antonio, TX 78209, United States.